The Challenge: Navigating a Complex, Global Workforce at Scale

With over 500,000 employees serving millions of customers daily across a vast network of brands and locations, a leading food service management company recognized the need to modernize its approach to workforce management. This industry titan, boasting over 80 years of legacy, sought to streamline operations, optimize labor costs, and improve employee engagement across its diverse portfolio, spanning multiple sectors and regions. However, their existing systems and processes were not equipped to handle the dynamic nature of the modern workforce, leading to inefficiencies, rising costs, and difficulties in attracting and retaining talent.

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The Solution: Network's Workforce Management Technology

To address these challenges, the company partnered with Network, a leading provider of workforce management technology. Network's comprehensive platform empowered the food service leader to build and operate their own in-house workforce management platform, providing them with the tools and capabilities needed to transform their workforce management strategy and integrate their preferred staffing agencies for contingent labor needs.

The Transformation: Operational Excellence Through Innovation

Network's workforce management technology revolutionized the way the food service leader managed its vast workforce, enabling them to:

• Automate recruiting & onboarding: By automating assessments and onboarding tasks, the company was able to accelerate the hiring process and reduce the burden on HR teams, ensuring a smooth transition from candidate to team member.
• Optimize shift allocation: Network's AI-powered shift fulfillment capabilities enabled the company to efficiently match staff to shifts, prioritizing internal resources and leveraging their preferred staffing agencies to fill gaps. This led to significant cost savings and improved employee satisfaction.
• Simplify payroll & reporting: Integrated payroll and reporting features enhanced financial accuracy and provided comprehensive analytics, empowering the company to make data-driven decisions and optimize their labor strategy.

Key Features Enabling Transformation:

• Next-gen talent acquisition & onboarding: Streamlined hiring processes with automated assessments and rapid onboarding tools.
• Real-time data analytic dashboards: Provided actionable insights into workforce trends and performance.
• AI-powered shift fulfillment: Optimized shift allocation for maximum efficiency and cost savings.
• Automated time & attendance: Simplified time tracking and payroll processes.
• Performance management tools: Facilitated continuous feedback and performance improvement.
• Seamless integration with existing HCM systems & staffing agencies: Ensured a smooth transition and minimal disruption to operations.
• Operational workflow automation: Streamlined various HR processes, reducing manual tasks and freeing up valuable time for strategic initiatives.

The Results: Flexibility, Growth, and Significant Cost Savings

The implementation of Network's workforce management technology delivered impressive results for the global food service leader:

• Reduced time-to-hire by 350%: The streamlined hiring process enabled the company to fill open positions within days or even hours.
• 18% YOY labor costs savings: Optimized shift allocation and efficient use of staffing agencies led to significant cost reductions.
• 25% increase in internal talent pool utilization: By prioritizing internal resources, the company maximized the value of their existing workforce.
• 19% decrease in contingent talent pool utilization: The ability to strategically leverage staffing agencies contributed to cost savings and greater control over their workforce.
• Unified data and analytics: A centralized platform provided comprehensive insights into workforce data, empowering data-driven decision-making.

Conclusion: A Strategic Partnership for Workforce Transformation

The partnership between Network and this global food service leader showcases the transformative power of technology in modernizing workforce management, even for established companies with complex operations. By embracing a data-driven approach and a flexible, customizable platform, the company has achieved significant improvements in efficiency, cost savings, and overall workforce management.

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